Verified OfficialVendor MaintainedHosted on intercom.com
Intercom Official MCP Server
Install NowIntercom is a customer support platform
What is Intercom?
Intercom is a communication and messaging platform that intercom is a customer support comprehensive platform. The official Intercom MCP server enables AI agents to seamlessly interact with Intercom's platform, allowing developers to leverage AI capabilities within their existing workflows and automate complex tasks that would otherwise require manual intervention.
This official MCP server is maintained and verified by Intercom, ensuring reliability, security, and up-to-date functionality. Unlike community-maintained servers, this official integration provides long-term support, comprehensive documentation, and direct vendor assistance. The server is hosted on intercom.com, guaranteeing secure and reliable access to Intercom's services.
Whether you're building AI-powered applications, automating workflows, or enhancing your development tools, the Intercom MCP server provides a standardized way to connect AI agents with Intercom's extensive platform capabilities. This integration enables natural language interactions with Intercom, making it easier than ever to leverage Intercom's features through AI assistants like Claude, ChatGPT, and Cursor.
Installation Instructions
Installation Instructions
Add Intercom to your MCP-compatible client
https://mcp.intercom.com/mcp1
Go to Settings → Cursor Settings
2
Click "Add new global MCP Server"
3
Paste the MCP configuration into mcp.json and restart
Or manually add to your mcp.json:
{
"mcpServers": {
"intercom": {
"url": "https://mcp.intercom.com/mcp"
}
}
}Intercom MCP Server Capabilities
The official Intercom MCP server enables AI agents to:
- Send and receive messages through communication platforms
- Manage customer conversations and support tickets
- Automate communication workflows and responses
- Track message delivery and engagement metrics
- Integrate messaging capabilities into AI applications
These capabilities make it easy for AI agents to work with Intercom as part of a larger automation strategy, enabling seamless integration between AI assistants and your existing tools.
Available Tools
The Intercom MCP server provides 6 tools for AI agents to interact with the platform. Use the search below to find specific tools.
| Tool Name | Description |
|---|---|
fetch | Retrieve complete detailed information for specific resources (conversations or contacts by ID) |
get_contact | Get complete contact information including custom attributes, location, and activity timestamps |
get_conversation | Retrieve a single conversation by ID with full details including all parts and metadata |
search | Universal search for conversations and contacts using a query DSL (object_type, filters, pagination) |
search_contacts | Search contacts by IDs, name, email, phone, custom attributes, or email domain |
search_conversations | Search conversations by IDs with filtering (source type, author, state, assignment, timing) |
Last updated: January 29, 2026 at 12:00 PM
Common Use Cases
Automated Workflow Management
AI agents can use the Intercom MCP server to automate repetitive tasks and manage workflows within Intercom's platform.
Data Retrieval and Analysis
The MCP server allows AI agents to query and retrieve data from Intercom, enabling intelligent data analysis and insights.
Integration with Development Tools
Developers can integrate Intercom capabilities directly into their AI coding assistants for seamless workflows.
Frequently Asked Questions
How do I get a Intercom API key?
Visit https://intercom.com, create an account, and generate an API key from your dashboard. Most tools offer a free tier to get started, making it easy to begin using the Intercom MCP server.
Is this the official Intercom MCP server?
Yes, this MCP server is officially provided and maintained by Intercom. The endpoint https://mcp.intercom.com/mcp is hosted on their official domain intercom.com, ensuring reliability and security.
What permissions does Intercom MCP need?
The Intercom MCP server requires appropriate API credentials and permissions based on the operations you want to perform. Check the documentation for specific permission requirements.
Can I use Intercom MCP with multiple clients?
Yes, you can configure the same MCP server across Cursor, Claude Desktop, Cline, and other MCP-compatible clients simultaneously. Each client maintains its own configuration.
Is Intercom MCP server free?
The MCP server itself is free to use, but you may need a Intercom account and API access, which may have its own pricing tiers. Check https://intercom.com for current pricing information.
What can Intercom MCP server do?
The Intercom MCP server enables AI agents to send messages and manage communications. Intercom is a customer support platform This allows you to interact with Intercom's platform through natural language commands in your AI assistant.
Troubleshooting
Connection Failed
Ensure your API key is correctly configured and your network allows outbound connections to intercom.com. Verify that the MCP endpoint URL https://mcp.intercom.com/mcp is accessible from your network.
Authentication Error
Verify your API key is valid and has not expired. Generate a new key from https://intercom.com if needed. Make sure you're using the correct authentication method as specified in the documentation.
Server Not Responding
Check Intercom's status page for any ongoing incidents. Try restarting your MCP client and verify that the server endpoint is correct. If issues persist, consult the official documentation or support channels.
Related MCP Servers
Explore other official MCP servers that work well with Intercom:
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Infobip WhatsApp MCP server enables seamless integration with our communication platform that allows you to reach your customers globally through WhatsApp
Infobip RCS MCP server enables seamless integration with our communication platform that allows you to reach your customers globally through RCS
About Model Context Protocol
The Model Context Protocol (MCP) is an open standard that enables AI models to securely connect to external APIs, tools, and data sources. This official MCP server from Intercom provides standardized access to their services, allowing AI agents to interact with Intercom's platform seamlessly.
To manage all your MCP servers in one place, use Apigene's MCP Gateway, which provides centralized management, security, and governance for all your MCP server connections.
Learn more about MCP in our complete guide or browse our FAQ for common questions.
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